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Home | FAQ

FAQ

“The important thing is to never stop questioning.”
~ Albert Einstein

FAQ

GENERAL
GETTING STARTED
BATTERY
TROUBLESHOOTING
DOCUMENTATION
GENERAL
WHERE TO BUY VOLTIUM ENERGY® PRODUCTS?

Since Voltium Energy® does not sell products direct to end consumers we have our own network of dealers. Each dealership has their own field of expertise and will provide you with the right advice. Voltium Energy® dealers are happy to help you with your questions, so you will get the optimal solution for your application.

Go to our store locator to find your nearest dealer or online shop.

HOW CAN I BECOME A VOLTIUM ENERGY® DEALER?

Official Voltium Energy® dealers represent the Voltium Energy® brand and its high-end products in the best possible way their customers. A strong brand can only florish with the help of strong partners who embody our values and, above all, our philosophy when helping consumers directly.

We are always happy to add new dealers to our exclusive dealership network. The first step is to submit your application via the registration form. After we have assessed your application, we will get in touch as soon as possible!

Go to the registration form

GETTING STARTED
MY NEW BATTERY ALREADY SHOWS CHARGE/DISCHARGE CYCLES IN THE APP
As part of the quality check and assurance process, the batteries and the installed components are checked before they are sold. These charge and discharge cycles may be shown. This is perfectly normal and no cause for concern.
WHICH CHARGER IS SUITABLE TO USE IN COMBINATION WITH VOLTIUM ENERGY® BATTERIES?

We recommend using a charger designed for charging LiFePO4 batteries. The lithium charger must use a constant current (CC) and constant voltage (CV). The constant current depends on the capacity (Ah) of the lithium battery (0.2C to 0.5C is recommended). The constant voltage when charging a 12.8V battery should be 14.6V.

As an alternative, a standard lead-acid battery charger with a constant voltage can be used to charge Voltium Energy LiFePO4 batteries, provided that the following standards are met. Failure to do so may result in damage to the battery when using such a charger.

  • The charger must not have an equalisation setting.
  • A maximum charging voltage of 14.6V (12.8V battery) or 29.2V (25.6V battery)
  • A recommended float-charging voltage of 13.8V (12.8V battery) or 27.6V (25,6V battery)
  • Some smart or multi-stage lead-acid battery chargers have an OCV (Open Circuit Voltage) function. This function will cause the charger to not charge LiFePO4 batteries that have been discharged too far.
BATTERY
WHICH CHARGER IS SUITABLE TO USE IN COMBINATION WITH VOLTIUM ENERGY® BATTERIES?

We recommend using a charger designed for charging LiFePO4 batteries. The lithium charger must use a constant current (CC) and constant voltage (CV). The constant current depends on the capacity (Ah) of the lithium battery (0.2C to 0.5C is recommended). The constant voltage when charging a 12.8V battery should be 14.6V.

As an alternative, a standard lead-acid battery charger with a constant voltage can be used to charge Voltium Energy LiFePO4 batteries, provided that the following standards are met. Failure to do so may result in damage to the battery when using such a charger.

  • The charger must not have an equalisation setting.
  • A maximum charging voltage of 14.6V (12.8V battery) or 29.2V (25.6V battery)
  • A recommended float-charging voltage of 13.8V (12.8V battery) or 27.6V (25,6V battery)
  • Some smart or multi-stage lead-acid battery chargers have an OCV (Open Circuit Voltage) function. This function will cause the charger to not charge LiFePO4 batteries that have been discharged too far.
CAN I COMBINE LIFEPO4 BATTERIES WITH A STARTER BATTERY?

In principle, only batteries of the same type and model can be connected in parallel or serially. So,
you should only use LiFePO4 batteries. Never connect the battery directly to a lead-acid battery,
because the difference in charging/discharging properties will inevitably cause problems.

For combined use with a lead-start battery, it is recommended to use a separation relay. This
allows optimal charging of the batteries via the vehicle’s dynamo, without direct connection
between lead and lithium batteries.

CAN THE BATTERIES BE CONNECTED IN SERIES OR IN PARALLEL?

All Voltium Energy LiFePO4 batteries can be used in parallel or in serial connection. All models
support the use of 4 batteries in parallel or in series, without requiring additional engineering.

CAN THE BATTERIES BE CONNECTED IN A COMBINED SERIAL AND PARALLEL CONFIGURATION?

The VE-SPBT serie cannot be installed in a combination of parallel and serial connection.

The VE-SPBTC serie can installed in combination of parallel and serial connection by using a Comminucation Box (COMBOX). important is that the batteries must be from the same capacity.

SHOULD BATTERIES USED IN SERIES OR IN PARALLEL BE FROM THE SAME BATCH?

Yes, we recommend using batteries from the same batch for connection in series or in parallel.

DOES TEMPERATURE AFFECT THE CAPACITY OF A LIFEPO4 BATTERY?

Yes, temperature can have a major impact on the performance of a LiFePO4 battery. The chart
below shows a typical ‘temperature vs. capacity curve’ for lithium at a discharge rate of 0.5C.

TROUBLESHOOTING
THE BLUETOOTH FUNCTION DOES NOT WORK
All you need to use the Bluetooth function is the Voltium Energy LiFePO4 app. This app allows you to connect to the Voltium Energy LiFePO4 battery. A direct connection via Bluetooth on your smartphone is not possible.
THE APP SHOW'S ''SHORT CIRCUIT''

This alarm shows up because of the following reasons.

1. The battery connected to a inveter what is to big for the selected battery. When connecting the battery to the inverter, the inverter give a high inrush current to the battery and the BMS go in protection mode ”short circuit”

2. The battery connected to a application/device what ask to high peak discharge current of the battery. The BMS will go in protection mode ”short circuit

3. The postive and negative pole are short circuit. The battery wil go in protection mode ”short cercuit”

To solve the alarm ”short circuit” wait for 30 seconds and the protection will be solved automatically. When the alarm stay’s in protection mode, try a charger with the function >0V start-up. Our range VE-SC chargers all have this function.

THE SOC% FROM MY APP IS NOT ACCURATE

The SOC% in APP of the battery can deviates because of the following reasons.

  1. The Voltium Energy battery has been stocked for more than 2-3 weeks without receiving a charge/discharge.
  2. The Voltium Energy battery didn’t get a full cycle charge/discharge.

To solve this you can charge 100% – discharge 100% -charge 100% the battery. The internal shunt wil calculate the accurate SOC% of the battery again.

THE CAPACITY IN APP WILL NOT GIVE THE RIGHT VALUE

The capacity in APP shows a lower capacity because of the following reasons.

  1. The Voltium Battery never get a 100% full cycle (full charge – full discharge – full charge).
  2. The Voltium Energy battery have capacity loss because of bad maintenance or because of aging.

To solve problem (1) you have to give the battery a full charge-discharge cycle for 2-3 times.

THE BATTERY DOES NOT SHOW UP IN THE LIST OF AVAILABLE BATTERIES IN THE APP
A battery can only be connected to one smartphone at a time, and the app must be operated within a range of 5 meters from the battery. The range can be affected by obstacles such as walls, windows, etc. Check this when installing the battery. In some cases, it also helps to reinstall the app on your phone. The Bluetooth function may have some communication limitations when enclosed in a thick or metal casing.
DOCUMENTATION
WHERE CAN I FIND DOCUMENTATION OF VOLTIUM ENERGY® PRODUCTS?

You can find al sorts of documentation regarding our products on the ‘downloads’ page. Click on the following link to see all the available downloads.

Go to the downloads page

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